Design assistance
Questions about photos, layouts, colours, phone selection, or the design experience.
Send a design question ↓Contact Custom Phone Case
Let’s get your question sorted.
Tell us what you need help with and include the details that will make your enquiry easier to understand. For immediate designing, use the customer designer or reseller portal below.
✦
?Questions welcome
✓Clear details help
Choose a topic
Start in the right place.
Selecting the most relevant enquiry type helps keep your message focused.
Order enquiry
Questions about a submitted design or order. Include any available order reference in your message.
Send order details ↓Reseller support
Questions related to reseller access, customer designs, or the dedicated reseller workflow.
Contact reseller support ↓Send an enquiry
Give us the useful details.
A clear subject, the relevant phone model, and any available reference information can make an enquiry easier to review.
Describe the issue clearly
Explain what you were trying to do and what happened.
Include useful references
Add an order reference or phone model when relevant.
Avoid sensitive information
Do not include passwords or payment-card details.
Before contacting us
A quick check may answer it.
These are the key distinctions to remember when choosing where to continue.
Creating a case for yourself?
Use the customer designer rather than the reseller portal.
Creating an order for a customer?
Approved resellers should use the dedicated reseller portal.
Need help with a submitted enquiry?
Include the same email address and any available reference information.
Ready to create your own case?
Open the customer designer to select your phone, add photos, personalise the layout, and review the design.
Open customer designer ↗Are you an approved reseller?
Continue to the reseller portal for the customer-design and reseller-order workflow.
Open reseller portal ↗Contact questions
Before you send a message.
A few details can help make your enquiry more useful.
What should I include in an order enquiry?
Include the email used for the enquiry, any available order or reference number, and a clear description of the question.
Where should I go to create my own case?
Use the customer designer at User Design Link.
Where should approved resellers go?
Approved resellers should use the dedicated reseller portal at User Design Link.
Can this HTML form send messages immediately?
The form is a finished front-end design. Connect it to a WordPress form plugin, server-side handler, or email service before using it to receive messages.
